What is Customer Success?
The objective of customer success is to monitor and manage the health of a company’s customers.
This includes conducting regular calls with customers, reviewing their goals, providing feedback on how they are progressing in achieving these goals.
It also involves looking for any warning signs that may indicate issues before they become major problems such as churn or low customer usage rates.
Some more skills needed are solving a problem when there are difficulties and proactively addressing concerns raised by the customer at an early stage so as not to escalate them into larger issues down the line.
In addition, this role involves analyzing data about every aspect of the business including revenue generated by each account from individual transactions through to lifetime spending value (LTV) across all channels combined.
The overall goal of Customer Success is to ensure continued growth for both the company and the individual account.